Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges from the Online Shop are calculated based on a standard average shipping rate. In general, shipping costs range from 5% to 10% of the total order value, depending on the delivery location, shipping method, and order size. The exact delivery charge will be shown clearly at checkout before you complete your purchase.

Delivery usually takes between 1 to 5 business days, depending on your location and order processing time. We’ll make sure to keep you updated throughout the delivery process.

Yes. Shopping in our Online Shop is secure, and your data is fully protected. We use industry-standard security measures, including encrypted connections and secure payment gateways, to safeguard your personal and payment information. Your data is handled confidentially and used only to process your order, in accordance with our privacy policy.

After you place your order, you’ll receive an order confirmation email with all the details. Our team then reviews and processes your order, prepares the items, and schedules shipment. Once your order has been shipped, you’ll receive a tracking number so you can follow its progress. Delivery times may vary depending on your location, but we’ll keep you updated every step of the way.

Yes, you will receive an invoice immediately after your order is successfully placed. The invoice will be sent directly to your email.

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